The wide open spaces and multicoloured gardens bordered by Puerto Cruz beach along with the welcoming staff, offer guests a place to relax. The hotel includes 282 rooms and facilities include a lobby with a 24-hour reception, a safe, a currency exchange and lifts. A hairdresser, a number of bars, a nightclub, an auditorium, a games room, a TV room and a number of restaurants are all provided for hotel guests. Conference facilities are also provided as well as Internet access, room and laundry services, bike rental and parking facilities. Younger guests are offered a playground and a kids club.
The rooms are tropically decorated in rattan and wood, all with garden views and equipped with air conditioning, satellite TV, an en suite bathroom, a hairdryer, a direct dial telephone, a radio, Internet access, a safe and a balcony or terrace. The bungalows feature one main room as well as a lounge area, and additionally include a kitchenette, tea and coffee-making facilities, a fridge, a sofa bed and two bathrooms come as standard.
The hotel features 3 pools, a sauna, 3 tennis courts, 2 paddle tennis courts, 1 football/multipurpose court, a basketball court, a bocce court, a beach volleyball court, a gymkhana area on the beach, a gym, windsurfing and kayaking, as well as jet ski rental. Guests are also able to participate in the poolside dance lessons and there are 2 poolside snack bars. Sun loungers and parasols are available on the beach, as well as surfing and diving facilities. For a small additional fee guests can unwind with a professional massage and there is an organised programme of entertainment for guests of all ages.
The hotel offers an all-inclusive option.