If you have had an incident while travelling, in order to expedite processing, we recommend that you inform the provider immediately so they can attempt to resolve the problem on-site, allowing you to continue enjoying the services you?ve purchased.
Please note that any claims related to stand-alone services must be submitted directly to the service provider, as Destinia only acts as a broker in this case.
In the event that the problem is not resolved, please feel free to contact us via email at [email protected], and we will make every effort to help you.
If you would like to submit a claim to us or express your dissatisfaction with the service we have provided, please fill out the claim form below and email it to [email protected] or, if you prefer, you may send it via regular mail to our Customer Service Department at Calle Gran Vía, 22 Dpdo., 4º, 28013 Madrid (Spain).
We also provide Official Claim Forms at no cost to you at our offices, located at Calle Gran Vía, 22 Dpdo., 4º, 28013 Madrid (Spain), in order for you to exercise your right to submit your claim to the competent legal authority.
As established in Article 164 of Royal Legislative Decree 1/2007, dated November 16, there is a two-year statute of limitations for submitting claims in relation to combination travel packages.
Online dispute resolution service.
The European Commission provides consumers who are residents of the European Union with the following webpage in which they can process any claims related to their online purchases: http://ec.europa.eu/odr
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