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Hotel Krystal Cancun 4 Stars

Paseo Kukulcan km 9, lotes 9 y 9A Zona Hotelera, 77500 Cancun, Mexico Show on the map
£38 /night
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4,0/5 Very good Based on 8984 reviews TripAdvisor
  • Kids' club Kids' club
  • Beachfront Beachfront
  • Wifi Wifi
  • Car park Car park
  • Air conditioning Air conditioning
  • Swimming pool Swimming pool
  • Spa Spa
  • Golf Golf
  • Accessible Accessible
  • Family Family
  • Gym Gym
  • Historic Historic
  • Business Business
Excellent location

Choose your room

Choose date

Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a spa tub, and a sauna. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Mexican cuisine at El Mortero, one of the resort's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. Buffet breakfasts are available daily from 7 AM to 11 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.
Treat yourself to a stay in one of the 502 guestrooms, featuring fireplaces and plasma televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as laptop-compatible safes and minibars.
Distances are displayed to the nearest 0.1 mile and kilometer.
Forum Beach - 0.1 km / 0.1 mi
Gaviota Azul Beach - 0.1 km / 0.1 mi
Caracol Beach - 0.1 km / 0.1 mi
Cancun Convention Center - 0.2 km / 0.1 mi
Delphinus Dreams - 0.3 km / 0.2 mi
Costa Occidental de Isla Mujeres National Park - 0.4 km / 0.2 mi
Chac Mool Beach - 0.5 km / 0.3 mi
Plaza Caracol Mall - 0.7 km / 0.4 mi
Cancun Golf Club at Pok Ta Pok - 2.6 km / 1.6 mi
Tortuga Beach - 3.2 km / 2 mi
Yamil Lu'um Archaeological Zone - 3.2 km / 2 mi
La Isla Shopping Mall - 3.5 km / 2.2 mi
Cancun Interactive Aquarium - 3.5 km / 2.2 mi
Tequila Museum - 3.5 km / 2.2 mi
Marlin Beach - 3.7 km / 2.3 mi
The preferred airport for Krystal Cancun is Cancun Intl. Airport (CUN) - 25.4 km / 15.8 mi
With a stay at Krystal Cancun in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Punta Sur and Cancun Interactive Aquarium. This beach resort is 3.1 mi (5 km) from La Isla Shopping Mall and 4.3 mi (6.9 km) from Aquaworld.
Near Delphinus Dreams

Check-in and check-out
Check-in starts at: 15:00
Check-out ends at: 12:00


  • General General
    • Wifi
    • Internet
    • Car park
    • Air conditioning
    • Lift
    • Beachfront
    • Reduced mobility access
    • Non-smoker Rooms
    • Pets not allowed
  • Covid 19 - Health safety Covid 19 - Health safety
    • Disinfection with virucide
    • Body temperature checks
    • Daily disinfection of textiles
    • Partitions at the front desk
    • Alcohol-based sanitizer gel dispensers in common areas
    • Reduced capacity in restaurants
    • Distance control in common areas
    • Online check-in
  • Reception services Reception services
    • 24-hour front desk
    • Luggage storage
    • Safe
    • Currency exchange facilities
    • Tour desk
    • Valet parking
  • Activities Activities
    • Beach access
    • Golf
  • Leisure and families Leisure and families
    • Kids' club
    • Children's play area
    • Nursery
  • Food and beverage Food and beverage
    • Restaurant
    • Bar
    • Room service
  • Transportation Transportation
    • Car rental
  • Business facilities Business facilities
    • Business Centre
    • Meeting rooms
  • Housekeeping service Housekeeping service
    • Laundry
  • Shops Shops
    • Shops
  • Wellness Wellness
    • Swimming pool
    • Outdoor pool
    • Pool bar
    • Spa
    • Hot tub/jacuzzi
    • Sauna
    • Massage
    • Gym

Reviews: Hotel Krystal Cancun

To date, we've received 3 reviews of Hotel Krystal Cancun in English.
Cleanliness and condition
Value For Money
Facilities and comfort
  • 3.8
    Challenge that worked out beautifully
    Niccole - May 19, 2022

    At first my experience was huge challenge. Went to the wrong Krystal and then I had receptionist Leslie treat me unprofessional and took personal call intentionally instead of helping me check into my room.

    But I was able to get another team member Nabiy help me out And upgraded my room. Then I spoke to service manager Reyes about my poor experience and how it turned out. He said he would resolve my issue and allowed me a late check out on the house.

    Afterwards I was able to enjoy the room was very comfortable and modern. Everything you would experience for higher quality hotel. I was very happy and would come back again because of two great employees Nabiy and Reyes.

  • 1.6
    Good location
    Mladen - Mar 10, 2020

    The hotel will not see me there again. The food sucked unless you eat Mc Donald's every day, the room was not clean.

    The Italian restaurant down back had great food but other then that, wasn't impressed.

  • 1.6
    Old facility, Stinky bathroom
    SHINSUKE - Mar 1, 2017

    I stayed for 6 days. When I entered the room the first time there was smell of sewage, and I called a maintenance staff to clean the drainage of the bathroom. The staff said the drainage was clean, but he poured a scented detergent in it. But the next day the room was filled by same smell again, and the smell was attached even to sheets and pillows. I requested to change the room, but they refused because there was no other room left. As I got outside most of the day during our stay, I gave up and stayed in that room, but I do not want to stay again. The only good thing was the beach and the beach club.

Useful information:

Other names for Hotel Krystal Cancun:
Nh Krystal
Nh Cancun
Krystal Cancún

Nearby points of interest

Frequently asked questions about Krystal Cancun

Krystal Cancun is, in fact, situated right on the beach. If you need more details, just consult this page.

You can check on the COVID-19 regulations at Krystal Cancun here.

Yes! If you wish, you can check in online to avoid contact with Krystal Cancun employees as a preventive measure against coronavirus.

Yes, they do. Krystal Cancun employs body temperature monitoring to prevent any type of coronavirus contagion.

Yes, Krystal Cancun has, indeed, installed protective partitions in the front desk area as an additional sanitary measure.

Yes, the Krystal Cancun restaurant area does, in fact, have a reduced capacity in keeping with coronavirus prevention policies.

Yes, Krystal Cancun is disinfected using a virucide as part of their standards for preventing COVID-19.

Yes, at Krystal Cancun they disinfect the textiles daily to assure clients of the healthiest possible environment.

Yes, they have implemented distance control in the common areas to ensure social distancing.

Yes, they do. Krystal Cancun has alcohol-based sanitizer gel dispensers installed in the common areas in order to ensure proper hygiene.

Yes, Krystal Cancun has a pool for you to swim in.

You can stay at Krystal Cancun starting at 45.95 per night. The price will vary depending on the dates and the demand.

Yes, Krystal Cancun is a family lodging establishment, suitable for you and your loved ones.

You can check in at Krystal Cancun any time after 15:00 and check out any time before 12:00. Consult your Destinia agent for any specific concerns.

Yes, Krystal Cancun has parking facilities.