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Just 15 minutes’ walk from the historical centre of Murcia, Hotel Nelva offers a swimming pool and free Wi-Fi. The modern rooms have hydromassage showers and flat-screen satellite TVs. The hotel is set in large gardens offering great city views. There is a sun terrace, and panoramic lifts. The Oro Negro Restaurant serves traditional dishes from the Murcia region, using fresh produce. There is also a seasonal snack-bar open during the summer season. It is just 10 minutes’ walk from the Murcia Conference Centre, and 4 minutes from the large Las Atalayas Shopping Centre.
Reviews: Hotel Nelva
1.6Looks can be DeceivingRichard - Feb 21, 2019
Outside the hotel itself looks lovely. The public areas are very nice.
However the rooms are in need of total renovation. There was mould in the shower, the furniture is all badly marked with cigarette burns and scratches.
This though is not the worst aspect. The hotel faces hundreds of dilapidated apartments and the overall area is run down. Not a "privileged commercial and financial area" as it says in the description.
What is even worse is that you do not feel safe when going out, particularly after you read the booklet in the room that gives in depth security to be observed both inside and outside the hotel. We have never seen this before.
On our first night as soon as we went down the steps of the hotel we were approached by a man wanting money who was obviously under the influence. We went quickly back into the hotel and he followed us. Even worse was that the staff that were there, ,including reception a waiter and waitress and the security guard started laughing. When we voiced our anger the security man removed the man from the hotel. He was still around when a taxi drew up with two young Spanish ladies in it. He was there for several minutes until the ladies managed to get out and came running up the hotel steps really frightened. It was only then that the staff took it seriously and told the man they would call the police.
Useful information:Other names for Hotel Nelva:
Hotel Santos Nelva Murcia