Choose your room
Overlooking the Holy Haram, Hilton Suite Makkah is situated in the heart of the city of Makkah. The hotel is only minutes’ walk from the Grand Mosque and close to the new King Abdullah wing of Haram. The hotel provides free WiFi and has private separate Mosque for gents & ladies on the hotel premises. The hotel is tastefully decorated with modern design and has private accesses from Ummul Qura street straight to the hotel entrance. The hotel has 484 well-appointed rooms and luxury suites majority of them are facing the Holy Haram featuring 47” screen smart LCD. All the suites and guest rooms are fitted with speakers with individual control to hear Azan from the Haram. Hilton Suites Makkah provides dining with multiple restaurant’s and coffee shops all facing the Grand Mosque. The Hotel also has 24 hours In-room dinning facility. The property is adjacent to a modern shopping mall having all international brand outlets to choose from and provides a range of fast food restaurants. The nearest airport is King Abdulaziz Airport Jeddah and is approximatly 100 Km away from the property.
Reviews: Hotel Makkah
2.4Dont use the Makkah Hilton laundryStephen - Jun 14, 2013
Dont use the Makkah Hilton laundry unless you really have to. An abaya I sent for dry cleaning was returned to me the same day, however the garment was not cleaned properly and had many additional marks on it that were not there before. The laundry manager denied any responsibility and argued at great length in an aggressive and dismissive manner, treating me like a liar who was trying to scam them out of 150 SR which is strange because the room rates start at around 700-800 SR a night! The laundry manager even resorted to a false statement saying Dry cleaning does not remove dirt it only removes oil and perspiration. After multiple inspections by laundry staff and multiple visits to the Service Desk the issue was still unresolved after 3 days when my trip came to an end. They offered to dry clean it again but I did not trust them to re-clean the garment because if they couldnt get it right the first time why should they be trusted a second time. Some helpful tips:
1. Pack an extra abaya or two if you have space or weight in your luggage. 2. Check your garments thoroughly in a bright light before sending them for dry cleaning. Note any dirt marks, stains or defects especially towards the bottom of the garments. 3. When your garments are returned immediately inspect them thoroughly in a bright light to ensure they have been cleaned to your expectation. 4. In case of problems insist to see the manager in charge of the laundry department (only he has the authority to make a decision) 5. Conduct your discussion and make your claim at the Service Desk in the Reception area. Refuse to go anywhere else until the matter has been dealt with to your satisfaction. 6. Dont allow the matter to be deferred to the next day, get it resolved there and then.
Useful information:Other names for Hotel Makkah:
Makkah Hilton & Towers