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This majestic hotel features a combination of Mayan culture and contemporary architecture, which is distinguished by its spacious rooms and excellent service. This beach hotel has a total of 210 rooms. Guests are welcomed in a lobby with 24-hour reception and check-out service. Facilities include a hotel safe, currency exchange, cloakroom and lift access. It has a mini supermarket and there is also a hairdressing salon and TV lounge. Younger guests can let off steam in the children's playground and kids' club. Guests can dine in the café, bar and restaurant. Wireless Internet access is available and guests can take advantage of the room and laundry services on offer. Those arriving by car may leave their vehicle in the hotel's car park.
With a spectacular view of the Caribbean Sea or lagoon, spacious rooms invite guests to enjoy contemporary decor with a touch of elegance and comfort that create an atmosphere of peace, harmony and tranquillity in a family environment, living close to nature. Each room has an en suite bathroom with a shower, bath, WC, amenities and a hairdryer. Guests can enjoy a good night's rest on their double or king-size beds. Facilities include a direct dial telephone, a TV credenza cabinet with a 22-inch cable TV, a radio and a safe. The kitchenette has a fridge, microwave and tea and coffee making facilities. Individually regulated air conditioning and individually regulated heating are standard features in all accommodation. Each room also has a balcony or terrace, natural plants and decorative tables with Mexican motifs as well as a dressing mirror.
During the day adults can participate in recreational activities while children have fun with the kids' activities. Every evening guests can have a great time enjoying exotic drinks and music in lobby. Guests can take a refreshing dip in the 4 outdoor swimming pools and there is also a children's swimming area. Refreshments are available from the poolside snack bar. Sun loungers and parasols are laid out on the sun terrace. Guests can also join in aqua fit sessions, work out in the gym and unwind in the hot tub. Massage and spa treatments are available for an additional fee at the hotel's spa where guests can enjoy unique moments. There is a range of water sports on offer at the sandy beach. These include jet skiing, diving, windsurfing, motor boating, sailing and catamaran boating. Sun loungers and parasols are also provided on the beach. Tennis, table tennis, basketball, handball, volleyball and beach volleyball are also available. Pok ta Pok Golf Club is about 2.5 km away.
The hotel serves a continental buffet breakfast. Lunch can be enjoyed as a buffet, set menu or à la carte. Dinner is served à la carte.