General Conditions for Trains
1. Destinia’s role as agent
As the legal owner of this Website, Destinia offers the possibility of reserving train tickets with railway transporters, either separately or in combination with other services, acting in the name and on behalf of such transporters. In no event shall the operation of this Website be construed as a means of direct sales in the name of these transport services, as Destinia acts solely in its capacity as broker. Therefore, the User shall be bound by the General Conditions of the transporter.
2. Reservation confirmation
Once a reservation has been placed through the Website and the corresponding confirmation has been received via email, in order to travel, the User must print out the ticket and present it before boarding the train. Destinia shall not be held liable in the event that a railway transporter denies boarding to the User due to the latter’s failure to present the printed tickets.
3. Transporter fee conditions
Destinia considers any reservations that include a booking reference number to be confirmed and therefore definite. Once a reservation is confirmed by the railway company, the tickets shall be issued and the cancellation and modification conditions established by the transporter shall become effective. Upon issue of the tickets, any changes, modifications or cancellations shall be governed by such conditions and subject to the fees established therein.
4. Modifications and cancellations
In the event that the User wishes to cancel or modify a train reservation, the User must contact Destinia to enquire about the rate restrictions and any corresponding penalties that will be imposed by the transporter.
5. Handling fees
The handling fees for reservations are €5 per passenger.
In the case of combined purchases of lodging and transportation services, the fee shall be €20 per passenger.
The transport company is authorised to require any official documentation that may be necessary to certify the age of the minor.
Updated on June 1, 2017