Can I drop the car off at a different office from the one where it was rented?
What should I do if the car breaks down or if I am involved in an accident?
I returned my vehicle before the designated time. Can I receive a partial refund?
What happens if my flight is delayed or cancelled and I have rented a vehicle?
Can I leave the country with the rental vehicle?
Can I reserve a rental car to pick up the same day?
What is the guarantee or safety deposit?
You will be required to leave a security deposit when picking up the vehicle to cover possible damage or theft during the rental period. The deposit amount will be blocked on the primary driver's credit card until the rental period is over. If the vehicle is returned without damages, this amount will be unblocked/refunded usually within a maximum period of 7 business days. If the driver's credit card does not have sufficient funds to cover for the deposit amount due, the rental company reserves the right to retain the vehicle. In this case, the staff in the office may offer the driver a contract for additional coverage as a possible option in order to receive the vehicle. This is a common practice among all rental companies.