How can we help you?
Hotels
What is the difference between non-refundable rate, flexible rate, and free cancellation rate?
How do I cancel my hotel reservation?
In the event of a free cancellation, how will you refund the amounts paid?
If I have free cancellation on my hotel reservation, why was I charged for the reservation?
What are the charges associated to changing my hotel reservation?
What happens if I do not show up at the hotel?
What happens if I modify my hotel reservation and had purchased insurance?
What happens if when modifying my purchase the price of the modification is lower than the original reservation?
What is included in Half Board at hotels? Does it include drinks?
What is included in Full Board at hotels? Does it include drinks?
What is included in an All-Inclusive hotel? Does it include drinks?
Are drinks included in hotel meal plans?
Do the prices shown in the Website include taxes?
Is parking included in my hotel reservation?
How can I include two infants in my hotel reservation?
Our system does not allow adding two infants during the search. If you need to do so, please contact our Customer Service Center. Please note that the crib service is always subject to availability and may incur an additional cost payable directly at the hotel.