How can we help you?
Hotels
What is the difference between non-refundable rate, flexible rate, and free cancellation rate?
How do I cancel my hotel reservation?
In the event of a free cancellation, how will you refund the amounts paid?
If I have free cancellation on my hotel reservation, why was I charged for the reservation?
What are the charges associated to changing my hotel reservation?
What happens if I do not show up at the hotel?
What happens if I modify my hotel reservation and had purchased insurance?
What happens if when modifying my purchase the price of the modification is lower than the original reservation?
What is included in Half Board at hotels? Does it include drinks?
What is included in Full Board at hotels? Does it include drinks?
What is included in an All-Inclusive hotel? Does it include drinks?
Are drinks included in hotel meal plans?
Do the prices shown in the Website include taxes?
Is parking included in my hotel reservation?
What is the difference between non-refundable rate, flexible rate, and free cancellation rate?
The non-refundable rate at our hotels does not allow changes or cancellations once the booking is confirmed; if cancelled, corresponding charges will apply.
The flexible rate at our hotels is typically bookings that had free cancellation, but close to the arrival day, it may allow cancellation with charges.
The free cancellation rate allows modification and cancellation of the hotel reservation within the specified period.