How can we help you?
Flights
I am a resident of the Canary Islands, Balearic Islands, Ceuta or Melilla. When should I apply for the resident discount?
How can I apply for the large family discount?
How can I confirm a flight for an unaccompanied minor?
How can I request a special service?
What to do in case of overbooking or oversale?
Can I add extras to my trip after making the reservation?
If I haven't booked a transfer during the flight purchase, can I reserve it later?
Can I purchase a flight on the same day as its departure?
How can I check the status of my flight?
If there is any change in my flight, how will I be informed?
Is it possible to change the name in a ticket?
I have purchased a return ticket. Can I just use the inbound part?
Can I check in ahead of time online?
If I am at the airport and I am notified that my flight has been canceled or changed, what can I do?
What are Superflex and Flex services? How do they differ?
Is Superflex service the same as Basic Cancellation Insurance?
Can I purchase Basic Cancellation Insurance after making the reservation? What about Cancellation and Assistance Plus Insurance?
When I search for round-trip flights and select one of the two, some options disappear on the other leg. Is this normal?
If I search for flights and travel with a child aged 3 to 13, does the child not get a discount?
I made a mistake writing one of the passenger's names. Can it be corrected?
What is the refund period if the airline has processed the payment?
Can I add another passenger to my flight reservation?
Are airline tickets transferable?
How can I view my reservation in my account?
If I can't pay the full amount now, can I make the purchase in installments?
Why is the option to pay with Klarna not available to me?
Can I use the Flexible Ticket or Refundable Ticket option from Superflex or Flex services after flying or after the date of the first leg?
Where can I see the conditions of Basic Cancellation Insurance or Cancellation and Assistance Plus?
Can I add extras to my trip after making the reservation?
Of course, you can write to us at [email protected] or call us at +1 347 640 5358 and tell us what you want to add. We will review it with the airline and inform you.