How can we help you?
Flights
I am a resident of the Canary Islands, Balearic Islands, Ceuta or Melilla. When should I apply for the resident discount?
How can I apply for the large family discount?
How can I confirm a flight for an unaccompanied minor?
How can I request a special service?
What to do in case of overbooking or oversale?
Can I add extras to my trip after making the reservation?
If I haven't booked a transfer during the flight purchase, can I reserve it later?
Can I purchase a flight on the same day as its departure?
How can I check the status of my flight?
If there is any change in my flight, how will I be informed?
Is it possible to change the name in a ticket?
I have purchased a return ticket. Can I just use the inbound part?
Can I check in ahead of time online?
If I am at the airport and I am notified that my flight has been canceled or changed, what can I do?
What are Superflex and Flex services? How do they differ?
Is Superflex service the same as Basic Cancellation Insurance?
Can I purchase Basic Cancellation Insurance after making the reservation? What about Cancellation and Assistance Plus Insurance?
When I search for round-trip flights and select one of the two, some options disappear on the other leg. Is this normal?
If I search for flights and travel with a child aged 3 to 13, does the child not get a discount?
I made a mistake writing one of the passenger's names. Can it be corrected?
What is the refund period if the airline has processed the payment?
Can I add another passenger to my flight reservation?
Are airline tickets transferable?
How can I view my reservation in my account?
If I can't pay the full amount now, can I make the purchase in installments?
Why is the option to pay with Klarna not available to me?
Can I use the Flexible Ticket or Refundable Ticket option from Superflex or Flex services after flying or after the date of the first leg?
Where can I see the conditions of Basic Cancellation Insurance or Cancellation and Assistance Plus?
What is the refund period if the airline has processed the payment?
Once the refund has been received from the airline, the established refund period is between 7 and 10 business days. We always recommend that you check with your bank after this period.