How can we help you?
Cars
Can I drop the car off at a different office from the one where it was rented?
What should I do if the car breaks down or if I am involved in an accident?
I returned my vehicle before the designated time. Can I receive a partial refund?
What happens if my flight is delayed or cancelled and I have rented a vehicle?
Can I leave the country with the rental vehicle?
Can I reserve a rental car to pick up the same day?
What is the guarantee or safety deposit?
What is excess insurance cover?
Fuel policy
Does the reservation include any insurance?
Is it possible for me to pay for my reservation using a debit card or other card that isn?t in the driver?s name?
Do I have to pay any additional amounts to pick up the vehicle?
What is excess insurance cover?
The excess is the maximum amount that the driver would be responsible for in case of damage or theft of the vehicle. This is a common practice among all car hire companies. Often, car hire companies will offer insurance when you go to pick up the vehicle, which may eliminate this excess, but should not be confused with the deposit, as some companies identify them as two different concepts. Check the terms and conditions of the vehicle selected for more information.