How can we help you?
Cars
Can I drop the car off at a different office from the one where it was rented?
What should I do if the car breaks down or if I am involved in an accident?
I returned my vehicle before the designated time. Can I receive a partial refund?
What happens if my flight is delayed or cancelled and I have rented a vehicle?
Can I leave the country with the rental vehicle?
Can I reserve a rental car to pick up the same day?
What is the guarantee or safety deposit?
What is excess insurance cover?
Fuel policy
Does the reservation include any insurance?
Is it possible for me to pay for my reservation using a debit card or other card that isn?t in the driver?s name?
Do I have to pay any additional amounts to pick up the vehicle?
Does the reservation include any insurance?
The rental contract typically includes the minimum insurances required by law in order to pick up the vehicle. Normally, an excess is applied in the case of damages, accidents, or theft of the vehicle. Most insurance policies do not include windows, tires, the undercarriage and the interior of the vehicle, towing charges, and replacement keys.