How can we help you?
Cars
Can I drop the car off at a different office from the one where it was rented?
What should I do if the car breaks down or if I am involved in an accident?
I returned my vehicle before the designated time. Can I receive a partial refund?
What happens if my flight is delayed or cancelled and I have rented a vehicle?
Can I leave the country with the rental vehicle?
Can I reserve a rental car to pick up the same day?
What is the guarantee or safety deposit?
What is excess insurance cover?
Fuel policy
Does the reservation include any insurance?
Is it possible for me to pay for my reservation using a debit card or other card that isn?t in the driver?s name?
Do I have to pay any additional amounts to pick up the vehicle?
What should I do if the car breaks down or if I am involved in an accident?
In case of break-down, accident, and/or mechanical difficulties, you should call the car hire company immediately. The rental company should authorise any repairs or provide you with a replacement car. Save a copy of all documentation that you need to fill out, as it may be helpful if you want to make a claim with your insurance. In case of an accident, you will be asked to provide a police report and an incident report written by the rental company.