How can we help you?
Along with my refund voucher, I'd also like to use my 5-percent discount coupon for hotels. How can I do this?
What is the difference between cancellation insurance, and cancellation and travel assistance insurance?
If an error occurs in the process or I don't fill out all the information, will the reservation be confirmed regardless of the system error?
When traveling with babies, should I include them in the reservation or do children travel for free?
What is Payment by Instalments?
If you make a reservation that costs over 200 Eur. more than 30 days before the day on which you check in at the hotel, you can pay the price in two instalments.
You can pay a percentage of the full price in the first instalment.
The second payment is automatically charged to your card 30 days before you check in at the hotel and the hotel voucher you must present on arrival is sent to you immediately.
If you do not want the second payment to be charged to your card, contact your reservations agent after receiving the confirmation by e-mail.
The instalment payment option will automatically appear during the reservation process if it meets the above requirements. This option bears no additional cost.