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General Information

How can I cancel a reservation?

If you need to cancel your reservation, you should keep in mind the following:



- If your reservation is for a single hotel, you can cancel it from the details of your purchase, accessing from the confirmation we will send you by email or by logging into our website. There, if your reservation allows cancellations, you will see the option to cancel.


-If you wish to do it by phone, you can call us at +1 347 640 5358, but please note that this has a management fee of 12 euros.


- If your reservation is a flight, you must contact us either by phone at +1 347 640 5358 or by email at [email protected]


- If your reservation is a package trip, you must contact us by phone at +1 347 640 5358


- If your reservation is a flight + hotel or train + hotel, you must contact us at +1 347 640 5358

Fixed network. Consult your operator for applicable rates.