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General Information
What can I buy with the Destinia gift card?
How can the Destinia gift card be redeemed?
Does the Destinia gift card expire?
Who can use the Destinia gift card?
When will the Destinia gift card be sent?
What happens if I don't spend the entire amount of the gift card on a purchase?
What happens if the gift card doesn't cover the purchase amount?
What is the maximum amount I can buy a gift card for?
What happens if I cancel a booking paid with a gift card?
I have a discount coupon from Destinia, how can I use it?
I have a refund voucher. How can I redeem it?
In addition to a refund voucher, I want to use my discount coupon for hotels or my gift card. How can I do it?
How can I use multiple discount coupons on my next reservation?
Where can I view my refund vouchers and discount coupons?
How to purchase travel insurance with Destinia?
When can I purchase travel insurance?
How can I cancel a purchased travel insurance and get a refund?
What is the difference between cancellation insurance, and cancellation and travel assistance insurance?
If I modify my reservation and have purchased insurance, can I also modify the insurance?
Which payment methods does Destinia accept?
Is it safe to pay with a credit card through Destinia?
What is the CVV2 code?
What is the Installment Payment or the Buy Now Pay Later option?
Can I pay for a hotel reservation via bank transfer?
How can I pay for a travel reservation?
If I have to cancel my hotel reservation, how will you refund my money?
How can I finance my purchase?
How to search and find offers in our comparator?
Enter the reservation details
Reservation confirmed!
When confirming the purchase, it indicates that an error has occurred. What can I do?
If an error occurs in the process or I don't fill out all the information, will the reservation be confirmed regardless of the system error?
If I reserve a hotel for another person, should I do it in my name or in that person's name?
When traveling with babies, should I include them in the reservation or do children travel for free?
What should I do if I don't receive the e-mail confirming my purchase?
How can I cancel a reservation?
If an error occurs in the process or I don't fill out all the information, will the reservation be confirmed regardless of the system error?
It depends on the error. For example, if the error is that you couldn't complete the payment, we will let you know if you want to try again. If it's another type of error where you cannot retry the payment, we will indicate if you should try again with another offer or if it's better to contact us.