How can we help you?
Along with my refund voucher, I'd also like to use my 5-percent discount coupon for hotels. How can I do this?
What is the difference between cancellation insurance, and cancellation and travel assistance insurance?
If an error occurs in the process or I don't fill out all the information, will the reservation be confirmed regardless of the system error?
When traveling with babies, should I include them in the reservation or do children travel for free?
When confirming the purchase, it indicates that an error has occurred. What can I do?
If you have received an error when confirming your reservation, contact our Help Centre immediately at +1 347 640 5358 or contact your agent by email. If you we let you know that no new reservation is needed, please contact us and don't make any further attempts, as this could generate a duplicate in our system.